Get in touch
The fastest way to reach us is email at info@jpt-laser.com. We reply within one business day, usually sooner during US business hours. If you need a phone conversation, request a call back in your email and we will schedule one at a time that works for your time zone.
For pre-purchase questions about a specific machine, include the product page URL in your email so we can pull up the spec sheet and answer with concrete details. For post-purchase support, include your order number and a photo of the source ID plate inside the machine. For warranty questions, our engineering team handles technical confirmations directly; expect a response with diagnostic steps within one business day.
info@jpt-laser.com for all sales, technical, and post-sales support. Replies within one business day.
US support office
USA, Europe and Asia. Sales and post-sales support coordinated through our USA, Europe and Asia offices. Manufacturing happens at our partner facility in China; finished machines ship DDP from there directly to your address.
Languages
English, German, French, Chinese, Serbian, Croatian, Arabic, Turkish, Urdu, Danish. Write in your preferred language; our sales team can respond in any of the above.
Response time
One business day or sooner for general inquiries. Technical questions that need engineering input may take up to two business days during peak periods. Order updates ship automatically as production milestones are reached.
Send us a message
Use the form below or email info@jpt-laser.com directly, whichever fits your workflow. If you have a specific machine in mind, include the product page URL in your message so we can give a concrete answer rather than a generic one.
What to include in your inquiry
The more detail you can share up front, the faster we can give you a useful answer. A good inquiry typically includes:
- Application: what material you want to mark, cut, engrave, or clean; production volume per shift; whether you need color marking on stainless or just monochrome work.
- Power tier if you already know what you want, or your budget range if you are sizing options.
- Destination country: this determines DDP coverage (US, Canada, EU 27) versus free-shipping with buyer-side customs for the rest of the world.
- Timeline: when you need the machine. Standard lead time is 5 to 9 weeks depending on power tier and DDP transit window; let us know if you have a hard deadline.
- Reference machines you have shopped for elsewhere if any: knowing the alternatives helps us frame the comparison honestly rather than oversell.
Frequently asked questions about contacting us
Why is email the primary contact method?
Email lets our team coordinate across time zones and across the China manufacturing partner without missing details. Phone is available for serious pre-purchase conversations once an initial email has scoped the discussion. For most inquiries (technical questions, pricing, lead time, DDP zone confirmation) email is faster and produces a paper trail you can reference later.
How quickly will you reply?
Within one business day. Most replies arrive within 4 to 8 hours during US business hours (Pacific time). Technical questions that need engineering input may take up to two business days. If you have not heard back within 48 hours, check your spam folder; some hosting providers flag our domain on first contact.
Can I schedule a phone call?
Yes. Request a call back in your email and propose a time window that works for your time zone. We schedule calls Monday through Friday, US Pacific business hours, and occasionally outside those hours for international buyers in EU and Asian time zones.
Do you offer demos or factory visits?
Video demos by appointment: we can record a target workpiece on a specific machine and email you the result, or schedule a live video call during a marking run. Physical factory visits in China are possible for substantial orders but require advance coordination given international travel logistics. Reach out to discuss.
What languages can I write in?
English, German, French, Chinese, Serbian, Croatian, Arabic, Turkish, Urdu, or Danish. Our sales team responds in your language; technical replies from engineering may default to English with translation notes if the technical vocabulary is the limit.
Where are your offices?
USA, Europe and Asia. These are support offices for sales coordination and post-sales support, and warranty handling. Manufacturing happens at our China factory; finished machines ship DDP directly from there to your address. Our USA, Europe and Asia offices handle sales and support.
