Our Team
Technical sales, engineering build, and ongoing support. Multi-language coverage from our support offices in the USA, Europe and Asia.
Who you work with
The team at JPT Laser Shop is built around three functions that an industrial laser buyer needs in regular contact: pre-purchase technical scoping, post-purchase setup and training, and ongoing support. We run support offices in the USA, Europe and Asia, so help is available in your language across time zones. Machines are built and tested at our China factory.
Sales and technical scoping
Most buyers contact us first with an application question: “I need to mark stainless steel valves with traceability codes, which power level?” or “I am evaluating CO2 vs fiber for leather goods, what do you recommend?” Our sales team is technical, not commercial; they will walk you through machine class options, recommend lens and rotary configurations, and steer you toward the right tier even if it is below the top of our catalog.
Pre-purchase contact: info@jpt-laser.com. We respond within 1 business day in English, German, French, Chinese, Serbian, Croatian, Arabic, Turkish, Urdu, or Danish.
Engineering and integration
Every machine is calibrated and tested at our China factory before crating. Our engineering team handles the build, the JPT source integration, the Sino-Galvo SG7110 scanner alignment, and the optical and electrical assembly that turns the source into a complete machine.
For non-standard configurations (custom working area, special lens combinations, integrated rotary attachments, automated material handling), engineering scoping is available on request. These projects move from the standard online catalog into custom-build territory and require a brief technical conversation before quoting.
Setup, training, and ongoing support
After delivery, our support team provides remote setup assistance via video call (multi-language), EZCad and LightBurn software walk-through, and parameter setting guides for the materials you plan to mark. For complex industrial installations, on-site setup visits can be arranged.
For warranty issues, software updates, or replacement consumables, support contact is the same: info@jpt-laser.com. We track every machine by serial number, so when you contact us we can pull up your specific machine’s configuration immediately.
Coming soon
Photos and short bios of the key people you will work with directly are being prepared and will be published here. Until then, the fastest path to talking to a person is email.
