Returns and Warranty
Warranty matched to source class, 3 years on M7 and M8, 2 years on EM7 / E2M7 and CNC, 18 months on UV. 30-day defects-only return policy with free return shipping.
Warranty matrix
Warranty period depends on the laser class. We do not use a generic warranty number across all machines because the underlying physics and source longevity differ between fiber, UV, and CW classes.
| Fiber galvo, M7 and M8 | 3 years on source and machine |
|---|---|
| Fiber galvo, EM7 and E2M7 (entry MOPA tiers) | 2 years on source and machine |
| UV laser galvo | 18 months on source and machine |
| CNC fiber cutter (1.5 kW to 6 kW) | 2 years on source, CNC components, and assembly |
| Pulse laser cleaning (CL series) | 3 years on JPT CL source and machine |
| 3-in-1 / 4-in-1 fiber welding machine | 2 years on source and welding head |
UV diode lifetime is shorter than fiber by physics. The 18-month UV warranty reflects realistic source life expectancy. UV machines are not lower quality; the warranty is calibrated to what UV sources actually do.
What the warranty covers
- Manufacturer defects in the laser source
- Source failure not caused by misuse, environmental abuse, or unauthorized modification
- Control electronics and machine assembly
- Optical alignment under normal use
- Software updates from EZCad and JPT, free for the lifetime of the machine
What the warranty does not cover
- Consumables (lens wipes, cleaning supplies)
- Lens damage from physical contact, fingerprints, improper cleaning
- Damage from operating outside the published environmental specifications (temperature, humidity, voltage)
- Damage from operating without recommended fume extraction or cooling
- Aftermarket modifications, unauthorized source replacements, or use of unapproved third-party components
- Cosmetic wear (paint scratches on the enclosure, etc.) not affecting machine function
Return policy
Industrial laser machines are made to order and configured to the buyer’s specifications (lens choice, rotary choice, upgrade selections). We accept returns only in the case of defective equipment confirmed by our engineering team within 30 days of delivery.
Defective machines:
- Return shipping is paid by us, both ways (we arrange the carrier)
- The machine returns in the original wooden export crate
- We confirm the defect on receipt and either repair or replace, at our option
- Full refund is available if the defect cannot be remedied within a reasonable repair window
We do not accept returns for buyer’s-remorse, application mismatch (you bought the wrong tier), or change of mind. This is standard for built-to-order industrial equipment. If you are unsure which tier you need, contact us before ordering via info@jpt-laser.com and we will recommend the right machine.
How to initiate a warranty claim
- Email info@jpt-laser.com with your machine serial number and a description of the issue. Include photos or short video if relevant.
- We respond within 1 business day. Most issues can be diagnosed remotely via video call with the support team.
- If the issue requires source replacement or component swap, we ship the replacement at our cost and walk you through the swap remotely, or arrange a service visit for production-critical installations.
- For full machine return, we arrange the freight pickup and provide the return shipping label.
